Castle Vale Renal Unit

People were treated with kindness and compassion and staff were exceptional at treating truly respecting and valuing people as individuals. Staff were motivated to offer care that was kind and promoted patient’s privacy and dignity. They treated them as individuals, and they respected and valued the totality of people’s needs and always took personal, cultural, social and religious needs into account.  They supported people’s preferences and ensured they had choice in their care. Staff responded to people in a timely way. The service supported staff wellbeing.

As this is a single-site service, the summary here is replicated below in the dialysis service report.