Royal Albert Edward Infirmary

We only assessed accident and emergency care services at the Royal Albert Edward Infirmary as part of this assessment. Staff were aware of how they could make reasonable adjustments for patients. Leaders and staff were alert to discrimination and inequality that could disadvantage certain groups of people. People with extended wait times were routinely monitored by staff to ensure their personal and health care needs were being met. Staff did not have formal documented person centred care plans, but peoples’ needs and preferences were recorded in their care records. However, during the inspection we identified one regulatory breach relating to the key question for responsive, where we have told the service it needs to make improvements. People did not always receive timely care and treatment. Waiting times and arrangements to admit, treat and discharge patients were worse than national standards across most indicators.