Home First - Newcastle

Home First- Newcastle is a short term service that provides support to people in their own homes upon discharge from hospital. At the time of our inspection, there were 57 people using the service.

People’s experience of using this service

People felt safe as they were supported by a staff team that knew how to protect people from the risk of harm and abuse. There were enough members of staff to meet people’s needs and people felt that staff were well trained.

Assessment documentation was completed in line with people’s needs and this was reviewed by staff at the start, and throughout their care journey with the service.

People were given choice and were supported to make decisions about their own care needs; the systems and policies in the service supported this practice.

People’s dignity and privacy was respected and people’s independence was encouraged and promoted.

The service was well-led by a management team who were committed to providing high-quality care for people and promoting good outcomes.

The service met the characteristics of Good in all areas; more information is in the full report

Rating at last inspection

This was the first time the service had been inspected.

Why we inspected

This was a planned inspection based on the date that the service was registered with us.

Follow up

We will continue to monitor the service through intelligence and information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk