Archived: Landermere Centre Mental Health Wards

Before people received any care or treatment we found that they had not always been asked for their consent. Where people did not have the capacity to consent, the provider had not in all cases acted in accordance with legal requirements.

We were told that people were actively encouraged to participate in their individual treatment programme and that they accessed specialist therapies and other support from staff. This demonstrated to us that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

None of the people we spoke with expressed any concerns about their safety. This showed us that the provider ensured that people who used the service were protected from the risk of abuse.

Staff reported that there were good opportunities for training. This demonstrated to us that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had effective systems in place to monitor the quality and safety of service

that people received.