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The provider of this service changed - see old profile


Inspection carried out on 5 Dec 2017 to 24 Jan 2018

During a routine inspection

  • All core services previously rated as requires improvement improved to good. All core services were now good overall, except urgent and emergency care which was rated as required improvement. The domain of safe remained at requires improvement.
  • The Hospital ED had been refurbished including the provision of a full children’s ED , and new waiting area which had previously not been separate from the ED for adults. There were also new rooms for mental health patients
  • The Hospital environment was clean. Equipment was clean and maintained.
  • There were effective infection prevention and control measures in place.
  • Patient records included risk assessments and care plans and were complete.
  • Good medicines management processes were embedded in practice. There were measures in place to equalise pharmacy arrangements between the two sites.
  • Staff followed treatment protocols and national guidelines.
  • Staff showed patients dignity, respect, care and emotional support and were helpful to patients and public in corridors.
  • Care was planned to meet patients’ needs.
  • The Hospital met national access standards for A&E 4 hour waits, most Referral to Treatment (RTT) and Cancer.
  • Divisional leadership which was across both sites was effective.
  • Staff were proud to work for the Hospital and were supported.
  • Strong efforts had been made to ensure the merger ran smoothly and to adopt best practice from West Middlesex and to fully engage West Middlesex staff in the formulation of the trust’s PROUD values as well as ensuring senior trust leaders had offices there, were visible and conducted trust board meetings there on rotation with the Chelsea site.