HMP Bedford

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement for this key question. We found staff had not consistently made onward referrals for other healthcare service when patient need had been identified.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

There was a clear referrals process in place and most patients had access to the required healthcare services, however, staff had not always made referrals in accordance with identified needs for both their mental and physical health.

Mental Health:
At the last assessment the provider had revised their triage system to ensure patients with urgent and routine needs were reviewed and assessed promptly. This worked well for most patients; however, we identified a small number of patients where there were delays in the patient receiving their initial mental health assessment.

During this assessment, we found some patients had not been referred on to the mental health team or psychology promptly and referrals for a medication review had not been made, as documented in the patients’ records. This meant there was a delay for some patients receiving assessment and treatment, which may cause unnecessary psychological distress.

Inpatient unit:
During this assessment, we found patients on the inpatient unit did not always have their physical health and social care needs met promptly. For example, there were long delays in making a social care and physiotherapy referral for one patient. This meant patients may not have all their health and social care needs met, which may impact recovery and may cause psychological distress.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.