The Tavistock Centre

During the inspection we spoke with 17 members of staff and carried out observations of team meetings and training. We also spoke with some young people who were using the service.

We looked at the responses to the trust's experience of service questionnaire. In general the responses were very positive. The following are examples of some of the comments received:

'I learned how to build up my confidence and sort out my problems.'

'The people was [sic] listening to me and helping me with my problems.'

'That it is consistent and regular and I get good advice on my issues.'

We found that people's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

People experienced care, treatment and support that met their needs and protected their rights.

People's health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

We gathered evidence of people's experiences of the service by reviewing information the trust had gathered regarding people's experiences of the service. We found that, in general, people were happy with the treatment they had received at the trust. For example, in the trust's experience of service questionnaire 46 out of 51 respondents (90%) described their experience of the trust as 'very helpful' or 'helpful'.

We found that people's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

There was evidence that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Appropriate checks were undertaken before staff began work and staff received appropriate professional development.

The provider had an effective system to regularly assess and monitor the quality of service that people receive and there was an effective complaints system available.