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Inspection carried out on 15 Jan to 16 Feb 2019

During a routine inspection

We rated it them as inadequate because:

  • Our rating of safe was inadequate overall. Risks to patients using the diagnostic imaging services were not routinely assessed, including risks to the deteriorating patient. There was no processes in place for learning from incidents and when things went wrong and staff were working with out of date regulations. Staff in the theatre recovery area did not have the appropriate level of life support training in line with Association of Anaesthetists of Great Britain and Ireland (AAGBI) guidance. The outpatient’s department did not consistently have enough staff with the right qualifications, skills, training and experience to keep people safe from avoidable harm and provide the right care and treatment. Records were not always available to all staff providing care. Records were not stored safely or securely within the department.
  • Our rating of effective was good overall. The services provided care and treatment based on national guidance and evidence of its effectiveness. Managers checked to make sure staff followed guidance
  • Our rating of caring was good overall. Staff cared for patients with compassion. Feedback from patients confirmed that staff treated them well and with kindness.
  • Our rating of responsive was good overall. The services planned and provided services in a way that met the needs of most local people. Services took account of patient’s individual needs and they could access services when they needed them.
  • Our rating of well led was inadequate overall. Diagnostic services were not managed appropriately, leaders did not understand the challenges to the quality and sustainability of the service and had little oversight or understanding of the significant issues in the service. Not all risks in the outpatient’s department were fully recognised or mitigated.

Inspection carried out on 25 January 2011

During a routine inspection

During our visit on 25 January 2011, we spoke to people receiving a service at the Corbett Hospital. People were positive about their experiences of care and treatment. They told us that staff explained things to them and that they were kept informed and were involved in decisions. They told us that consent had been sought and different care and treatment options had been explained to them. Staff were described as caring and friendly and people found the hospital to be clean. People told us that they did not have to wait too long for their appointments and that their records were always available. The only thing that people told us was of concern to them was lack of car parking facilities.

People said:

�The treatment and cause of my problems were explained�

�They gave me information so I could choose�

�I was asked to give consent before my operation�

�The treatment here is first class�

�You see the person that you have the appointment with here�

�There are no problems getting information to my GP�

�Everywhere is all very clean�

�There are only three problems with this hospital, car parking, car parking and car parking�

�She is a really lovely doctor who puts things in detail and does not treat you like an idiot�

�The staff are really nice here�

�The staff are very competent�