- NHS hospital
Tameside General Hospital
Report from 4 December 2024 assessment
Contents
Ratings - Services for children & young people
Our view of the service
The services for children and young people at Tameside General Hospital include a dedicated children and young people's emergency department and paediatric outpatient department, a neonatal intensive care unit (NICU) and a children's unit (that includes paediatric day surgery and an observation and assessment area). The hospital also provides children's community nursing services.
We commenced a responsive assessment on 4 December 2024 because of concerns around child death incidents. We carried out an unannounced inspection during 28 to 30 January 2025. During the inspection, we spoke with 10 parents and young people who used the service and looked at 18 care records. We also spoke with staff, leaders and service partners and looked at policies and other documents relating to the service.
Our overall rating for services for children and young people stayed the same. We rated it as good.
The service had enough suitably trained staff to care for children and young people and keep them safe. Staff protected people from abuse and managed incidents and medicines well. Staff assessed children and young people's risks and health needs, gained their consent and worked well together as a team. Care and treatment was centred around children and young people and their needs.
The service had made improvements to processes for managing deteriorating health and sepsis management and had plans in place to make further improvements.
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Staff treated children and young people with compassion and kindness, respected their privacy and dignity and took account of their individual needs and choices.
Most children and young people experienced positive outcomes following their care and treatment and could access the service when they needed it, in a way that promoted equality and protected their rights.
Leaders ran services well. There were clear and effective governance, management and accountability arrangements. Leaders promoted a positive work culture based on equality, diversity and inclusion. Staff felt respected, supported and valued. Leaders engaged well with partners and the community to plan and manage services.
People's experience of this service
People who used the children and young people’s service told us staff assessed their needs, risks and preferences and provided person-centred care and treatment. They understood how to complain about services and raise safeguarding or safety concerns with staff.
People told us the service had enough suitably trained and competent staff and the equipment and premises were clean, tidy and well-maintained. They told us their medicines were prescribed and administered appropriately.
People told us their care and treatment was coordinated and staff worked well as a team. They told us staff asked for consent and kept them informed about any changes to their care or treatment.
People told us staff treated them with equality and with kindness and respect. They told us staff respected their privacy and dignity and accommodated their personal and emotional needs and preferences. They told us they received care and treatment in a timely manner.