• Doctor
  • GP practice

West Park Surgery

Overall: Good read more about inspection ratings

West Park Hospital, Park Road West, Wolverhampton, West Midlands, WV1 4PW (01902) 422677

Provided and run by:
The Royal Wolverhampton NHS Trust

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 7 September 2018

The Royal Wolverhampton NHS Trust (RWT) has been the registered provider for West Park Surgery since 10 January 2017. At the time of registration, the practice was formerly located at 80 Tettenhall Road. The practice relocated to the Westbury Park Hospital site in April 2017 and was renamed West Park Surgery at this time. The practice became part of RWT through a model of care called vertical integration. The model of care allows the practice to formally pool its resources and become a single organisation with RWT. For example, all staff were transferred to RWT and are salaried employees of the trust. Vertical integration aims to improve care co-ordination between primary and secondary care.

The practice is located within one wing of West Park Hospital and has a dedicated entrance and car park. The practice provides services to approximately 3614 patients. The practice is part of the Wolverhampton Clinical Commissioning group and holds a General Medical Services (GMS) contract with NHS England. A GMS contract is a contract between NHS England and general practices for delivering general medical services and is the commonest form of GP contract.

The practice population is in the fourth most deprived decile in England. The practice population of children aged zero to four years is slightly below local and national averages. The practice population has higher than local and national averages for people over 65 years of age. The practice has a higher percentage of patients with a long-term condition than local or national averages. The practice population of patients in paid work or in full time education is above local and national averages.

The practice team comprises two female GPs and one male GP. One female practice nurse, a part time female healthcare support worker and one part time female CCG practice pharmacist. The practice manager is supported by a team of administrative and reception staff.

The practice provides services to patients of all ages based on a General Medical Services (GMS) contract with NHS England for delivering primary care services to their local community. Services provided include long term condition management for high blood pressure, asthma, heart disease, contraceptive services, childhood immunisations, in addition to a range of health and wellbeing clinics. The practice is registered to provide the following regulated activities; diagnostic and screening procedures, family planning, maternity and midwifery services and treatment of disease, disorder or injury

Further details about the practice can be found on the practice website: http://www.westparksurgery.nhs.uk/

Overall inspection


Updated 7 September 2018

This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at West Park Surgery on 5 July 2018 and 9 July 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they could access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation. For example, the sepsis lead had trained receptionists and administrative staff to recognise the symptoms of severe infection.

The areas where the provider should make improvements are:

  • Ensure that all complaints are investigated and responded to in line with agreed policies and procedures.
  • Develop a written protocol for the management of test results.
  • Include training for new clinical staff on the role of a chaperone in the induction programme.
  • Improve the number of carers registered.

Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.