• Doctor
  • GP practice

Warstones Health Centre

Overall: Good read more about inspection ratings

Pinfold Grove, Penn, Wolverhampton, West Midlands, WV4 4PS (01902) 575011

Provided and run by:
The Royal Wolverhampton NHS Trust

Important: The provider of this service changed. See old profile

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Background to this inspection

Updated 7 September 2018

The Royal Wolverhampton NHS Trust (RWT) has been the registered provider for Warstones Health Centre since 1June 2017. The practice became part of RWT through a model of care called vertical integration. The model of care allows the practice to formally pool its resources and become a single organisation with RWT. For example, all staff were transferred to RWT and are salaried employees of the trust. Vertical integration aims to improve care co-ordination between primary and secondary care.

Warstones Health Centre is situated in Penn, an area divided between the City of Wolverhampton and South Staffordshire. The practice operates from purpose built

premises shared with other healthcare professionals. The building has two levels and patient services are provided on the ground floor. There is direct access to the practice by public transport from the surrounding areas. Parking facilities are available on site.

There are approximately 4,270 registered patients, predominantly of white British background with approximately 24% from black or mixed ethnic background. The practice serves a large residential area and the population age demographic shows a higher percentage of elderly patients when compared to national averages (24% compared to the national average of 17%). Information published by Public Health

England, rates the level of deprivation within the practice population group as five on a scale of one to 10. Level one represents the highest levels of deprivation and level 10 the lowest. The percentage of patients with a long-term health condition is 63%, the national average is 54%.

The practice does not provide an out of hours service to its own patients but patients are directed to the out of hours service, Vocare via the NHS 111 service.

Staffing consists of:

  • Three salaried GPs (two male, one female) working a combined 22 sessions per week.
  • A regular locum GP (male) working one day each week (Monday).
  • A part-time practice nurse (0.9 whole time equivalent).
  • A healthcare assistant (0.3 whole time equivalent).
  • A practice manager.
  • An experienced team of reception/administration staff including a team leader.

The practice provides surgical procedures, family planning, maternity and midwifery services, treatment of disease, disorder or injury and diagnostic and screening procedures as their regulated activities.

Additional information about the practice is available on their website: www.learoadmedicalcentre.nhs.uk

Overall inspection


Updated 7 September 2018

This practice is rated as Good overall.

We carried out an announced comprehensive inspection at Warstones Health Centre on 5 July 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured care and treatment was delivered according to evidence-based guidelines.
  • Clinicians had access to appropriate information to deliver safe care and treatment.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported they could access care when they needed it. Patient feedback on the care and treatment delivered by all staff was positive.
  • The governance framework was effective and incorporated the integration with the Trust while maintaining governance at a localised level.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw an area of outstanding practice:

  • The practice provided a high level of care to patients nearing end of life.

The areas where the provider should make improvements are:

  • Review the system for checking vaccine fridge temperatures.
  • Review the system for checking emergency medicines.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.