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We are carrying out a review of quality at St Bernard's Hospital. We will publish a report when our review is complete. Find out more about our inspection reports.

Reports


Other CQC inspections of services

Community & mental health inspection reports for St Bernard's Hospital can be found at West London NHS Trust.

Inspection carried out on 14, 15 October 2013

During a routine inspection

The visits to St Bernard�s Hospital and Ealing Community Services took place over two days. During the inspection we visited 12 wards and three community services. We also attended three service user groups where there were approximately 30 people who use the service and/or their representatives. We received comment cards from 18 people who attended the community services during our visits. We also received feedback from some of the independent advocacy services and from a carers network group.

During the inspection we spoke with a minimum of 37 people who use the service and a minimum of 56 staff from various disciplines.

The majority of feedback we received from people who use the service was positive and showed people valued the service they received. Comments we received from some people were: �the service I have been receiving here has been excellent. Staff are friendly. It has done wonders for me�, �good help. They are very nice people�, �the staff are working miracles� and �the service here is excellent.�

We found that people felt respected and involved in their care and treatment. Risks to people were identified and plans were in place to minimise risks to themselves and others. Similarly, staff knew how to respond to safeguarding issues that they came across as part of their work to protect people from abuse.

The provider took information about complaints seriously, though information of how to make a complaint was not always readily available to people.