Royal Eye Infirmary

Ratings - Surgery

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

The assessment was carried out from 15 to 16 October 2025.

We carried out this assessment in line with our routine assessment priorities. We assessed 34 quality statements for the 5 key questions: safe, effective, caring, responsive and well-led.

This is the first assessment of the services. At this assessment we rated the service as requires improvement.

Fire safety was not always followed, laser safety was not always followed, and staff did not always receive training. There was no audit process for the provider to be assured records were being completed to standard. Governance processes were not always effective in identifying issues.

However, people were protected from abuse and improper treatment. The service investigated incidents and shared learning. Medicines were managed well. The service assessed people’s needs and staff worked together to care for people. Staff treated people with kindness, compassion and dignity. Staff were knowledgeable and interacted with people well. There were processes for people to speak up and raise concerns.

At this assessment we found breaches of regulation in relation to safe care and treatment and good governance.

We have requested an action plan upon publication of the final report.

People's experience of this service

Feedback from people was positive about staff treating them with warmth and kindness and providing effective care and treatment. People felt they were receiving considerate support from competent staff. However, some people did experience delays in accessing treatment.