- NHS hospital
Royal Eye Infirmary
Assessment report published 8 May 2026
Contents
Ratings - Outpatients
Our view of the service
The assessment was carried out from 15 to 16 October 2025.
We carried out this assessment in line with our routine assessment priorities. We assessed 33 quality statements for the 5 key questions: safe, effective, caring, responsive and well-led.
This is the first assessment of the services. At this assessment we rated the service as requires improvement.
People were protected from abuse and improper treatment. The service investigated incidents and shared learning. Medicines were managed well. The service assessed people’s needs and staff worked together to care for people. Staff treated people with kindness, compassion and dignity. Staff were knowledgeable and interacted with people well. There were processes for people to speak up and raise concerns.
However, at this assessment we found breaches of regulation in relation to safe care and treatment and good governance. Fire safety was not always followed, laser safety was not always followed, staff did not always receive training, and infection prevention controls were not always followed. There was no audit process for the provider to be assured records and consent were being completed to standard. Governance processes were not always effective in identifying issues.
We have requested an action plan, this will be requested upon publication of the final report.
People's experience of this service
Feedback from patients and their family or carers was positive about staff treating them with warmth and kindness, and providing effective care and treatment. People felt they were receiving considerate support from competent staff. However, some people did experience delays in accessing treatment.