- NHS mental health service
Archived: Scott House
Important:
The provider of this service changed. See new profile
All Inspections
12, 13 September 2013
During an inspection in response to concerns
We spoke with eight of the 13 people who were presently living at Scott House, all said they felt respected by the Scott House staff team and said they were involved in the process of care planning and delivery. Comments included; 'The staff here give good quality care, they are kind, nice and friendly' Another person told us 'I like it here it's alright,all the staff are nice and the staff are all the same with no favourites'. People were provided with care plans, in an easy read format, which were reviewed regularly and updated when required.
The Trust had previously informed us of the changes they had made at Scott House following the Safeguarding alert in April 2013. We spoke with six members of the direct care staff, all of whom were positive about the changes that had been made at Scott House over recent months. We found that the environment of one flat at Scott House did not meet the standards that are required and that the provider does not have an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service
29 November 2011
During a themed inspection looking at Learning Disability Services
We spoke with eight people in more depth to get their views of the service. People told us that they felt safe and were comfortable approaching staff with any concerns. They said that staff treated them well and they liked spending time talking with and going out with staff, stating: 'Its all right here, I feel quite safe here', and: 'I feel very safe.'
People told us they felt their needs were being met by the staff working at Scott House. Each person we spoke with knew they had a primary nurse who was in charge of their care and who that person was. People were focused on their plans, having a good understanding of why they had been admitted to the unit, and the rehabilitation plans to help them move on. 'I like it here and I am looked after.'
People enjoyed participating in the various groups and activities, and were supported to develop links with the local community they were being discharged into. They felt that staff were helping them to sort out their problems and to move on.
A number of people were enthusiastic about their plans to move into the community and were keen to tell us about work placements and links they had been helped to make in their local community.
One person was pleased at the involvement in their care plan and meetings saying:
'They treat me with respect and we've started chairing our own meetings about six months ago and it has now gone trust-wide.'
We were told by people who use the services that the new manager had made changes that had made a difference to the service. In particular they were keen to tell us about the group meetings where their ideas and suggestions for improvements had been acted upon. They said that the new manager listened and got things done, and as a result there were definitely more activities and better facilities, Stating: 'It's getting a lot better since I first came here. We can see the manager and if we ask to speak to him he will come and see us.'
Although the state of the building did not directly come under the remit of this inspection it was clear to us that the building was run down and in need of repairs and upgrading. The manager informed us that he had funding from the trust to carry out these repairs before the end of March 2012. We were able to see the plans and purchase orders already made. People at the service also told us they had been asked what new furniture they would like and been helped to chose it. This will improve people's experience, providing a more homely and pleasant place to stay.