Diana Princess of Wales Hospital

Ratings - Urgent and emergency services

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Requires improvement

Our view of the service

We carried out an assessment of urgent and emergency care (UEC) at Diana, Princess of Wales Hospital. The
assessment commenced on 20 January 2026, with an unannounced visit to urgent emergency care
(UEC) by a team of inspectors and specialist advisors.

The assessment focused on quality statements under the Safe, Effective, Caring, Responsive, and Well
Led Key Questions. Following the assessment, the UEC service has an overall rating of requires
improvement.

The rating from UEC has been combined with ratings of the other services from the last inspections.
See our previous reports to get a full picture of all other services at Diana, Princess of Wales Hospital. The
overall rating remains requires improvement.

People's experience of this service

Patients and any family or carers with them were all positive about the staff treating them with warmth
and kindness and providing effective care and treatment.