- NHS hospital
Warwick Hospital
Assessment report published 2 June 2026
Contents
Ratings - Urgent and emergency services
Our view of the service
We carried out this inspection to follow up on concerns where we served a Warning Notice following a focused inspection in March 2025. As well as responding to the Warning Notice we carried out a comprehensive inspection as the last comprehensive inspection took place in 2019.
The urgent and emergency care department consisted of the adult emergency department (ED), a separate paediatric emergency department for children (PED), and a minor injuries unit (MIU).
A team consisting of a1 CQC operations manager, 2 CQC inspectors, 2 CQC senior specialists, a CQC Pharmacist Specialist, and 3 specialist advisors visited the service on 20, 21 and 22 October 2025. We spoke to 68 staff (including doctors, nurses, healthcare assistance, managers, pharmacists, administrative staff, and housekeeping staff), 7 patients, and 2 relatives. We looked at 41 sets of patients notes and attended 5 meetings.
We rated safe, effective, caring, responsive, and well-led as good.
Safe has been rated as good. Safety was a priority for everyone, and leaders embedded a culture of openness and collaboration. Where people raised concerns about safety, the primary response was to learn and improve. People were safe and protected and safeguarded. Leaders ensured there were enough skilled staff to delivery safe care that promoted people’s wellbeing.
Effective has been rated as good. Staff worked towards giving people and communities the best possible outcomes by assuring their needs were assessed. Their care, support and treatment reflected these needs and any protected equality characteristics. Services worked in harmony, with people at the centre of their care. Leaders instilled a culture of improvement, where understanding current outcomes and exploring best practice was part of everyday work.
Caring has been rated good. This was because people were treated with kindness, empathy and compassion. People understood that they mattered and their experience of how they were treated and supported mattered. Their privacy and dignity was respected. Every effort was made to take their wishes into account and respect their choices, to achieve the best possible outcomes for them.
Responsive has been rated as good. People and communities were at the centre of how care was planned and delivered. The health and care needs of people and communities were understood. Staff were working towards improving access to care in ways that met the diverse needs of communities.
Well-led has been rated good. The service had strong governance structures that were used to improve the performance of the service and ensured the delivery of safe care and treatment. There was an inclusive and positive culture of continuous learning and improvement. This was based on meeting the needs of people who use services and wider communities. Leaders proactively supported staff and collaborated with partners to deliver care that was integrated, person-centered and sustainable, and reduced inequalities.
People's experience of this service
Feedback from patients and their family or carers was positive about staff treating them with warmth and kindness and providing effective care and treatment. People told us they were seen quickly when they arrived, they were told what would happen next, and they were informed about any delays in waiting times.
People said staff introduced themselves and were polite and friendly. They told us staff offered them food and hot and cold drinks if they had to spend longer than expected in the department.