27 January 2011
During a routine inspection
A person said that the food is good and that they get what they like to eat knowing what the menu is for the day. They said that they sleep well at Oak House and that it is always warm and relaxed.
We saw people engaged in conversation with care staff enjoying a joke and talking about their stay. They were relaxed in the company of staff and made comfortable as they arrived at Oak House.
We discovered that one person made a special request and staff responded appropriately and quickly to ensure that the person's stay was made more enjoyable.