• Hospital
  • NHS hospital

Archived: Royal South Hants Hospital

Overall: Requires improvement read more about inspection ratings

Brintons Terrace, Southampton, Hampshire, SO14 0YG (023) 8063 4288

Provided and run by:
University Hospital Southampton NHS Foundation Trust

All Inspections

4 - 6 Dec 2018, 22 - 24 Jan 2019

During a routine inspection

We rated them as requires improvement because:

On this inspection we rated the outpatients service as requires improvement because:

  • The service did not effectively control all infection risks.
  • The service had capacity issues in certain departments and could not cope with the volume of patients attending clinics.
  • Systems and procedures to monitor and manage risks to patients had failed which had led to patient harm.
  • It was unclear if there was a robust system for providing feedback and lessons learnt from complaints or incidents to staff working in outpatient services.
  • It was unclear if the outpatient services had robust, well-established and effective leadership and governance processes.

However:

  • Staff were supported through service related policies and procedures in addition to evidence based professional guidance.
  • Feedback from people using outpatient services, and those close to them, was continually positive about the way staff treated them.
  • Services provided by the outpatient departments mostly reflected the needs of the local population.
  • Most patients were able to access the service in a timely way, with many specialties in line with or close to the national averages in waiting times.