During an assessment under our new approach
Date of Assessment: 12 June 2025 to 17 June 2025. Glemsford Surgery is a GP practice and delivers a service to 4666 people under a contract held with NHS England. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the practice, the context the service was working within, and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: The practice had a good learning culture and people could raise concerns. Leaders at the practice investigated incidents thoroughly. We found people were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks were mitigated. There were staff with the right skills, qualifications and experience working at the practice. Leaders made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
EFFECTIVE: People told us they were involved in assessments of their care and treatment. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with stakeholder healthcare providers involved in people’s care, for the best outcomes and smooth transitions when moving between services. Staff made sure people understood their care and treatment to enable them to provide informed consent. Staff ensured decisions were made in people’s best interests where they did not have capacity.
CARING: People told us they were treated with kindness and compassion. Staff protected people’s privacy and dignity. They treated them as individuals and supported their preferences. People were provided choices about their care and treatment. The practice supported their staff members wellbeing.
RESPONSIVE: People were involved in decisions about their care. The practice provided information in a format that people could understand. People knew how to provide feedback to the practice and felt the practice would act on it. The practice had worked to eliminate discrimination to access the environment. People told us they received appropriate care and treatment. The practice worked to reduce health and care inequalities through educational materials in the waiting room, staff training and feedback. People were involved in planning their care and understood options around choosing to receive or not receive care and treatment.
WELL-LED: Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff to develop in their roles. Staff told us they felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities within the practice. Leaders worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement and staff were given time and resources to innovate and improve.