Frimley Park Hospital

Ratings

• Overall

  Good

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Outstanding

• Responsive

  Outstanding

• Well-led

  Outstanding

Our view of the service

Date of assessment: 4 to 5 February 2025. Frimley Park Hospital provides a range of NHS hospital services. This assessment looked at urgent and emergency care services and medical care services. The rating from urgent and emergency care and medical care has been combined with ratings of the other services from the last inspections. See our previous reports to get a full picture of all other services at Frimley Park Hospital. Frimley Park Hospital has maintained the rating of Good overall.

We rated urgent and emergency care services as Good. In our assessment of urgent and emergency care services we found there was a positive learning safety culture. Risks to patient safety were mostly mitigated. Staff provided care and treatment following evidence-based practice. Staff treated patients with kindness, empathy and compassion and tried to ensure patients' dignity and respect was maintained. People could not always access care and treatment in the department in a timely manner due to flow issues throughout the hospital. There was strong leadership who embodied the culture of their workforce and developed a shared vision and values amongst all staff.

We rated medical care services as Outstanding. In our assessment of medical care services we found the service had a proactive and positive culture of safety. Staff delivered good care and treatment following evidence-based practice and people had good outcomes. The service was exceptional at treating people with kindness, empathy and compassion and in how they respected people's privacy and dignity. People could access care and treatment when they needed it. Leadership embodied the cultures and values of their workforce and empowered staff to lead change to improve the quality of service to patients.