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St Helen's Rehabilitation Hospital

All reports

Inspection report

Date of Inspection: 5 July 2011
Date of Publication: 20 October 2011
Inspection Report published 20 October 2011 PDF | 74.33 KB

Overview

Inspection carried out on 5 July 2011

During a routine inspection

Patients told us they had received enough information about their care and treatment before making a decision. Some said they had seen a consent form, and signed it. Others were not aware of having done so. Overall patients made positive comments about the service they received and said they were happy with the care and treatment provided.

Patients told us they felt safe and if they had a query or complaint they were confident it would be listened to and acted upon.

Patients, who commented about cleanliness, said the staff did their best to keep the unit clean and that they had not had any reason to complain about it. They told us that staff washed their hands and used the 'medicated liquid' to clean their hands before and after helping them with personal care.

Patients, who commented about their medication, did not raise any concerns about their medication.

Patients told us they thought the equipment available to them was useful and that they particularly appreciated the use of the physiotherapy equipment and facilities in the unit.

Overall people made positive comments about the staff, describing them as 'very good', 'wonderful' and 'friendly.' Comments also included ‘staff are good but very rushed' and 'it would be nice if they could sit and chat with us for a while, but they really are very busy, it's non stop [for the staff].'

Three patients said they knew about the complaints procedure and one patient said they would speak to staff on the unit if she had any worries or concerns.

We asked patients about their medical records and if they thought they were accurate and up to date. No one we spoke to said they had seen their records, but two thought they would be 'alright' as staff seemed to be 'writing about them all the time.'