- NHS hospital
Arrowe Park Hospital
On 22 November 2024, we published reports on urgent and emergency care at Arrowe Park and on the hospital overall. The ratings for the hospital and the urgent and emergency services remain requires improvement. You can read the full reports in the documents below. We will update this page with the results of this assessment soon.
- Arrowe Park Hospital overall report (rating: requires improvement)
- Urgent and emergency care report (rating: requires improvement)
Report from 6 March 2025 assessment
Contents
Ratings - Medical care (Including older people's care)
Our view of the service
During our inspection we identified areas of concern which required the trust to take immediate action. These were escalated to the trust’s senior leaders who acted to make improvements. Our report and judgements, including ratings, reflect the evidence we gathered during the assessment. Where possible, we have included the details of the immediate action taken by the trust following our visit.
The service did not always provide and maintain safe systems of care, in which safety was managed, monitored, and assured. Most processes and policies to plan and deliver people’s care and treatment were in line with legislation and current evidence-based good practice and standards. However, people were not always cared for in the right place.
We looked at 20 sets of patient clinical records; we spoke with 10 patients; we spoke with 5 family members; and we spoke with 43 members of staff.
We assessed quality statements within key questions. Each quality statement assessed is awarded a score. Details on how we score can be found on our website: https://www.cqc.org.uk/about-us/howwe-do-our-job/ratings
You can find further information about we carried out our assessments at: https://www.cqc.org.uk/
about-us/how-we-do-our-job/what-we-do-inspection
People's experience of this service
We consistently heard positive feedback from patients and their families. Patients told us that the staff were attentive and responsive. Staff were described as kind and caring, whilst under significant pressure.