Updated 27 July 2022
This core service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
As part of the provider hospital inspection of North East London Foundation Trust, we visited three services provided by North East London NHS Foundation Trust. These were; Urgent Care at Whipps Cross Hospital; Minor injuries at Orsett Hospital and the walk in centre at Barking Community Hospital.
The walk-in centre at Barking Community Hospital
We carried out an announced comprehensive inspection at Barking Community Hospital on 21 May 2019 as part of our inspection programme.
At this inspection we found:
- The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
- The service had systems in place to safeguard children and vulnerable adults from abuse.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. Staff delivered care and treatment according to evidence- based guidelines.
- Staff involved and treated people with compassion, kindness, dignity and respect.
- Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
- The service took complaints and concerns seriously and responded to them appropriately to improve the quality of care.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Review the patient group directives for medicines to ensure they remain updated.
Orsett Hospital Minor Injuries Unit
We carried out an announced comprehensive inspection at Orsett Hospital Minor Injuries Unit on 12 June 2019 as part of our inspection programme.
At this inspection we found:
- The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
- The service had systems in place to safeguard children and vulnerable adults from abuse.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. Staff delivered care and treatment according to evidence- based guidelines.
- Staff involved and treated people with compassion, kindness, dignity and respect.
- Patients were able to access care and treatment from the service within an appropriate timescale for their needs. However, there was no triaging of patients on arrival to identify patients who needed to see a clinician as a priority.
- The service took complaints and concerns seriously and responded to them appropriately to improve the quality of care.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Consider revising the system in place for recording patients who attend the service prior to the opening time of 10am.
- Review the way that patients with the greatest need are identified when they attend the service.
Urgent Care Centre at Whipps Cross Hospital
We carried out an announced comprehensive inspection at Whipps Cross Hospital’s Urgent Care Centre on 22 May 2019 as a part of our inspection programme.
At this inspection we found:
- The service provided care in a way that kept patients safe and safeguarded from abuse.
- The service had systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. Staff delivered care and treatment according to evidence- based guidelines.
- Staff involved and treated people with compassion, kindness, dignity and respect.
- Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
- The service took complaints and concerns seriously and responded to them appropriately to improve the quality of care.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care