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Waltham Forest Rehabilitation Services

This service was previously managed by a different provider - see old profile

Inspection Summary


Overall summary & rating

Updated 5 January 2016

  • The service had agreed referral pathways and procedures in place. Waiting times to access the service were short. Integrated care and joint assessments with allied health professionals were in place. The Ainslie Unit was clean, hygienic and well maintained. There were robust arrangements in place to store, manage and administer medicines. Care and treatment records were fit for purpose, appropriately stored and readily accessible to staff. Patient consent to treatment was obtained and appropriately recorded. Patients and carers were asked to feedback on the service provided using a friends and family test (FFT), however take up of this in some months was very low.

  • Safe staffing levels were maintained on the unit. Staff were supported to complete mandatory training and had their performance regularly appraised. Incidents were appropriately reported and investigated and learning from incidents was shared. Appropriate procedures to safeguard patients were in place.

  • A range of best practice guidelines to support the care and treatment of patients were in use. Audits were regularly completed to monitor the outcomes of care and treatment patients received. Patients received caring, compassionate treatment and were involved in making decisions about their care. Care and treatment was delivered in ways that maintained and promoted patients dignity and respect. However, some physiotherapy exercises were taking place in the public lounge, which could compromise patient’s privacy and dignity.

  • The trusts vision and values were known to and promoted by staff and underpinned the care and treatment delivered on the unit. There was clear leadership of the unit at a local level and corporate level. Appropriate governance, risk management and quality improvement measures were in place. Several examples of new and emerging innovative practice were observed during the inspection.

Inspection areas

Safe

Updated 5 January 2016

Effective

Updated 5 January 2016

Caring

Updated 5 January 2016

Responsive

Updated 5 January 2016

Well-led

Updated 5 January 2016