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St Bartholomew's Hospital Good

This service was previously managed by a different provider - see old profile

Reports


Inspection carried out on 9 - 11 May 2017

During an inspection looking at part of the service

St Bartholomew’s Hospital is a teaching hospital in the City of London and part of Barts Health NHS Trust.

St Bartholomew’s Hospital is the oldest hospital in Britain, occupying the site it was originally built on. The hospital provides a range of local and specialist services: including treatment of heart conditions, cancer, fertility problems, endocrinology and sexual health conditions. The hospital has a minor injuries unit and a specialist Heart Attack Centre, but does not offer A&E services.

The hospital has recently seen much building redevelopment, including the demolishing of parts of the site to make way for a new PFI funded building that houses the trusts specialist cancer and cardiac services. This includes the Barts Heart Centre (BHC), formed by the merger in 2015 with staff and services at the London Chest hospital and the Heart Hospital (University College Hospital).

The hospital has 365 inpatient beds and 108 day case beds, and employs 870 nursing and medical staff.

The BHC is Europe’s largest specialised cardiovascular centre, covering a population of three million people across north and east London, west Essex and beyond. The facilities include: 10 theatres, 10 catheterisation labs, 250 general cardiac beds and 58 critical care beds, delivering specialist cardiac and respiratory services. The BHC aspires to perform more heart surgery, MRI and CT scans than any other centre in the world.

We inspected four core services: medical care, incorporating oncology and cardiology services; surgery, including theatre and recovery; critical care, including the specialist intensive care facilities the hospital provides; outpatients & diagnostic imaging, including radiotherapy. We did not inspect end of life care services.

We rated the well led domain in surgery and critical care as outstanding. Overall, we rated St Bartholomew's hospital as good.

Our key findings were as follows:

Safe

  • There was a good incident reporting culture and learning from incident investigations was disseminated to staff. Staff were able to tell us about improvements in practice that had occurred as a result.
  • Staff had an understanding of safeguarding systems and there was a safeguarding team within the trust. We found deprivation of liberty and mental capacity was assessed in line with trust policy and legislation.
  • The surgery service had significantly reduced the number of surgical site infections in the last 12 months.
  • Most clinical areas were clean, well maintained and free from clutter.
  • We predominantly observed good adherence to infection control protocol.
  • We observed good medicines management, including safe storage of medications and controlled drugs.
  • Clinical practice was evaluated and benchmarked through an on-going programme of local and national audits, peer reviews and service development.
  • There had been a sustained investment in recruitment of nursing staff.

However, we also found:

  • Understanding and implementation of sepsis six (a procedural guideline designed to reduce the mortality of patients with sepsis) was variable among staff, and an action plan had been introduced to improve this.
  • Understanding and learning from never events was not consistent across services.
  • Nursing care bundles and documentation were not always completed consistently, and we found gaps in the recording of risk assessments and safety observations across medical inpatient areas.
  • Nursing vacancies across some services remained above the trust target: bank and agency staff usage was high in some clinical areas, although this had had minimal impact on patient care.
  • Mandatory training rates across services were variable.
  • Medicines fridge temperatures were not always consistently monitored in some clinical areas.
  • There was limited signage in the x-ray department informing patients of the dangers of radiation, and the signage did not carry the radiation protection supervisors’ details.
  • Risks associated with the storage of chemicals, sharps and hazardous waste were not consistently managed in line with national and international guidance.

Effective

  • Patient care was delivered in line with national clinical guidance and best practice.
  • Pain was well managed across the services we inspected.
  • There was effective multi-disciplinary team working in place within and across services.
  • The heart centre demonstrated an average ‘door to balloon time’ of 60 minutes, which was better than the national average of 90 minutes.
  • The average length of stay for elective and non-elective medical inpatients, with the exception of clinical haematology patients, was shorter than national averages.
  • Results from the national lung cancer audit indicated the hospital performed better than the national average in every indicator.
  • Clinicians demonstrated an on-going commitment to developing pathways that improved patient outcomes.
  • Consultants were participating in a multi-partner heart improvement programme to reduce late admissions and improve patient outcomes.
  • A nurse education team and specialist educators were in post in each clinical area to lead on staff development and training.
  • There were effective training opportunities available for clinical staff.
  • A rehabilitation support team and multidisciplinary therapy team supported cardiac patients with rehabilitation goals and strategies to improve their recovery. This was part of a broad multidisciplinary approach to care and treatment that ensured patients received a holistic and individualised recovery plan.
  • Surgery patients that we spoke with felt they had been well informed regarding their treatment and that consent had been well explained in pre-admission and pre-operatively

However, we also found:

  • The critical care service did not fully participate in providing data to Intensive Care National Audit and Research Centre (ICNARC), which was an expectation for critical care services.
  • There was not daily on-site cover from a tissue viability nurse and ward nurses told us they did not feel confident in identifying or treating pressure sores. This was reflected in the number of hospital-acquired pressure sores in the previous 12 months.
  • There were gaps and inconsistencies in staff knowledge with regards to the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards. We found insufficient and inappropriate documentation and records of monitoring with regards to this in two medical wards.
  • We found 15 policies in radiotherapy that were not up to date.

Caring

  • We saw examples of staff providing compassionate care with dignity to patients across the services we inspected. Staff took time to discuss care and treatment with patients and relatives and kept them well informed.
  • Patient survey results were consistently good and there was evidence staff used narrative feedback to improve and develop services.
  • We observed staff in each clinical area providing emotional support based on the needs of their patients.

However, we also found:

  • NHS Friends and Family Test response rate was lower than the national average in medical services. However, ward managers demonstrated how they were working to improve this.
  • Results from the 2016 cancer patient experience survey indicated there was room for improvement in how patients accessed private discussions with staff and in the sensitivity of staff when communicating.

Responsive

  • Flow through surgery services was well managed.
  • The specialised cardiovascular surgery service provided inter-hospital support for a number of district general hospitals in the north and east London area. Emergency on-call surgeons were available 24/7 to treat complex aortovascular patients.
  • Recruitment of Clinical Nurse Specialists provided addition support for patients with specific clinical needs.
  • The sexual health service had adapted to the needs of the local population including through the provision of a team of consultants, nurse practitioners and sexual health technicians who provided targeted support for patients with specific sexual risks.
  • A new neuro-oncology rehabilitation service had been implemented to support patients with complex rehabilitation needs relating to cancer.
  • A specialist team of nurses had developed an apheresis clinic in the chemotherapy day unit, which had expanded the range of specialist services available.
  • Patients referred to cancer services were seen within two weeks of referral in 99% of cases and 98% of patients began their first treatment within 31 days. In addition 92% of patients were seen within 18 weeks of referral across all specialties, which met the national target.
  • Clinical services had adapted access times and pathways to provide a safer and more responsive service. This included a two-week wait for angiograms and angioplasty after a cardiac inpatient stay in the heart centre.
  • Specialist nurses led a 24-hour chemotherapy advice line, which patients could use during their treatment to ask questions or to access emergency admission pathways.
  • The outpatients department had developed some nurse-led clinics; there were also rapid access clinics for patients experiencing conditions such as asthma and chest pain.
  • The access issues resolution service (AIRS) was a dedicated helpline offering patients and GPs fast resolution of all booking and scheduling issues.
  • Diagnostics and imaging services were meeting waiting time performance criteria.
  • Medical wards had private space for patients and relatives to relax, socialise or talk privately. This included libraries, TV rooms and kitchens to make drinks and snacks. Hospital volunteers also provided daily snack and toiletry services on inpatient wards.
  • A new catering contractor had improved the food service to patients and we saw an individualised service was now provided.

However, we also found:

  • There were capacity issues in some outpatient clinics that meant there was insufficient number of clinics to deal with demand. Clinic rooms were booked up quickly and there was limited spare room capacity.
  • Signage in some medical areas was difficult to identify and did not support easy navigation.

Well-led

  • There was strong medical and nursing leadership and achievable strategies were in place to develop services.
  • The senior leadership operating model allowed for good lines of governance and communication.
  • Staff stated that the transition of services during the merger and formation of the Barts Heart Centre had run relatively smoothly, with minimal impact to the quality of patient care.
  • Staff we spoke to across services emphasised the positive and collaborative culture following the merger.
  • There was a high priority on research and senior clinical teams provided dedicated time for this.
  • Clinical teams used dashboards and risk registers effectively to review incident investigations and track the level of risk presented to patients, staff and services.
  • Staff across services demonstrated that contingency planning worked well to minimise disruption during a prolonged IT failure.
  • We saw innovation in clinical areas aimed at future service sustainability and the development of research
  • Cardiothoracic surgery services were leading a number of innovations both within the UK and internationally.

However, we also found:

  • Staff in sexual health services said human resources or occupational health had not supported them during a period of unpredictable change.
  • The risk register in outpatients and diagnostic imaging did not contain action plans to explain what actions had been taken to mitigate identified risks or identify timescales for completion of actions to mitigate risks

We saw several areas of outstanding practice including:

Medical Care:

  • Senior teams encouraged staff to participate in research and develop innovative projects to improve care in their clinical area. For example, staff in ward 6 had been recognised as finalists for a Health Service Journal award in November 2016 for their work in redesigning a specialist service. In addition, staff teams from wards 4C, 5D and 6D had conducted falls prevention research that led to the introduction of falls champion badges for staff who had demonstrated skills development in falls prevention and who could train or coach colleagues. A research ambassador group supported staff to engage in research in line with national ethics guidance.
  • Staff in the sexual health clinic were encouraged to apply to present their work at the annual British Association of Sexual Health and HIV conference as a strategy to share best practice and new learning. For example staff had attended a 2016 conference to present a reflection on their clinical practice in the management of syphilis and to present the work of a satellite screening partnership clinic with a nearby private pharmacy.
  • The trust was participating in the East London Cancer Board initiative. This was collaboration between 20 organisations and 50 professionals who sought to agree priorities for improvements and drive positive change in local cancer services. In January 2017 the board announced its key areas of focus and planned work together including incorporating patient experience narratives and identifying opportunities for new care pathways such as for prostate cancer follow-up care.
  • An experimental medicine cancer centre had recruited 934 patients to trials developing practice-changing medicine for four cancer types.
  • An international cancer specialist organisation had selected the hospital as one of 20 global sites of excellence in immune-oncology to advance the development of cancer immune therapy.
  • Staff in the chemotherapy assessment unit provided a 24-hour telephone triage and advice service for patients who were feeling unwell during their treatment and patients who had completed a course of treatment within the previous six months.
  • The heart centre demonstrated an average ‘door to balloon time’ of 60 minutes, which was significantly better than the national average of 90 minutes.

Surgery:

  • Staff we spoke with stated they felt it had been a significant achievement by the leadership of surgery to bring three services together into one organisation, standardise processes efficiently, and continue to maintain the quality of care while doing so. Staff stated that the move into surgery services at St Bart’s Hospital had been well managed and the transition was relatively smooth.
  • Surgery services were in the process of introducing a robotic surgical team with a fully adapted robotic surgery theatre. This would allow the surgery services to offer less invasive cardiothoracic surgery procedures, which led to faster recovery times, minimised trauma, and reduced pain. The robotic surgical programme would be the only dedicated cardiothoracic robot in the UK. The Robotic Epicentre for teaching and training in the UK will move to St Bart’s Hospital in 2017.
  • Surgery services had clinical research collaboration with a leading electronics company to develop visual applications for thoracic surgery. To support this, surgery services had developed a hybrid theatre, which could allow on-table visualisation of very small cancerous lesions, allowing more precise excision and reducing loss of health lung tissue.
  • St Bart’s Hospital was the first site in Europe to perform Electromagnetic Navigation Bronchoscopy, and was the only centre offering this in the UK as a routine service. Surgery services are also a training centre for this procedure in Europe.
  • The hospital’s Grown Up Congenital Heart disease (GUCH) programme had recently received national accreditation and is one of the largest in the world. The service provides supported transition from childhood to adulthood for those born with heart disease via a well-established transition programme with a leading London paediatric hospital.

Critical Care:

  • The service had set up a well-governed and safe Extracorporeal Membrane Oxygenation (ECMO) service to provide both cardiac and respiratory support for patients and had put in a bid to become a national funded service.
  • Since the merger of the three hospitals the service had developed a well governed critical care service with excellent medical and nursing leadership.

However, there were also areas where the trust needs to make improvements. 

Medical Care:

The trust should:

  • Ensure that nursing care bundles, including patient risk assessments, are completed consistently and without omissions.
  • Ensure that adequate contingency plans are in place to reduce the risks of medicines management errors in the absence of pharmacy support.
  • Ensure all teams meet the 90% target for completion of safeguarding training.
  • Ensure all teams meet the 90% target for completion of mandatory training. 
  • Ensure there is adequate expertise on-site to ensure patients at risk of conditions associated with tissue breakdown or pressure sores receive appropriate care and treatment.
  • Ensure further emphasis on making sure that all staff accurately and appropriately use the national early warning scores (NEWS) when assessing patients.
  • Ensure staff working in laboratories have appropriate training in using personal protective equipment and protecting themselves from the risks associated with coming into contact with infectious material.
  • Ensure FP10 prescription pads in the sexual health clinic are stored and managed in line with NHS Protect security of prescription forms guidance 2015.

Surgery:

The trust should:

  • Ensure there are processes in place to monitor consistent recording of temperatures for medication refrigerators on surgery wards.
  • Ensure NEWS scores are correctly scored and there are sufficient structures in place to frequently monitor performance in this regard.
  • Ensure patients who have appointments cancelled are offered an alternative.
  • Ensure there is screening for patients who may have dementia, and that additional support is available for patients with dementia or other complex needs.
  • Improve communication with patients regarding their discharge planning from surgery wards.
  • Improve signage in the outpatients building for pre-admission appointments.
  • Ensure they are meeting the trust target for appraisals of non-medical staff within surgery services.

Critical care:

The trust should:

  • Ensure sepsis six pathway is fully integrated into practice and staff are educated appropriately.
  • Ensure the first floor critical care units submit data to the Intensive Care National Audit and Research Centre (ICNARC) dataset to ensure patient outcomes are benchmarked against similar services nationally.
  • Consider increasing the number of dieticians to meet national guidelines.

Outpatients and Diagnostic Imaging:

The trust should:

  • Ensure clinics running late are reported as incidents in line with trust policy.
  • Ensure clinic 5 has access to a sluice facility.
  • Improve signage in the x-ray department informing patients of the dangers of radiation.
  • Record ambient room temperatures are recorded in all rooms where medicines are stored.
  • Ensure risk registers are fit for purpose and record actions and timescales to mitigate risks

Professor Edward Baker

Chief Inspector of Hospitals

Inspection carried out on 7 November 2013

During Reference: not found

Inspection carried out on 08/11/2013

During a routine inspection

St Bartholomew’s Hospital is in the City of London and provides a full range of local and specialist services, which include centres for the treatment of cancer, heart conditions, fertility problems, endocrinology and sexual health conditions. It is part of Barts Health NHS Trust, the largest NHS trust in England.

CQC has inspected St Bartholomew’s Hospital once since it became part of Barts Health on 1 April 2012. Our most recent inspection was in February 2013 when we looked at cancer care patients undergoing surgical procedures. We found that the trust was meeting all of the 16 national standards of quality and safety. As part of this inspection, we were assessing whether the trust had addressed the shortfalls in other locations, as well as taking a broader look at the quality of care and treatment in a number of departments to see if the hospital was safe, effective, caring, responsive to people’s needs and well-led.

Our inspection team included CQC inspectors and analysts, doctors, nurses, allied health professionals, patient ‘experts by experience’ and senior NHS managers. We spent one day visiting St Bartholomew’s Hospital. We spoke with patients and their relatives, carers and friends and staff. We observed care and inspected the hospital environment and equipment. Prior to the inspection, we also spoke with local bodies, such as clinical commissioning groups, local councils and Healthwatch.

We found the wards and departments we visited were clean and infection rates were low. Patients were treated with dignity and respect and were involved in decisions about their treatment and care. The majority of people were satisfied with the service they had received and were complimentary about the care and compassion shown by staff.

Staff were committed to providing good standards of care in all circumstances. Staff morale was low in some areas, mainly due to the implementation of a staffing review. Best practice professional guidelines were used. Most staff had received training to undertake their role and the trust had focused on ensuring staff completed mandatory training.

Services were well-led and staff used quality and performance information to improve. There was evidence that the clinical academic group CAG management structures and leadership were effective.

However, we found there were a number of areas for improvement in some of the services we inspected.

There were not enough staff on some medical wards to meet minimum staffing levels to ensure patients received care and attention in a timely manner. In surgery there were concerns the dependency of patients was not taken into account when staffing levels were set. Across all services, patients and staff raised concerns about the quality and quantity of the food served to patients.

There were systems in place to report incidents, but some staff reported that they did not have access to the IT system to do so. There were also problems with the speed and functionality of the IT system.

Inspection carried out on 27, 28 February 2013

During a routine inspection

As part of our inspection we looked at care in three inpatient cancer wards and in a day case ward, which treated patients attending day surgeries. We spoke with 15 patients and their relatives and with 20 staff, including doctors, nurses of different seniority, healthcare assistants and housekeepers. We also spoke with one volunteer.

Patients and their relatives who spoke with us on the three inpatient cancer wards and the day case ward told us they were satisfied with the quality of care provided. One patient told us, "all is good here, I�ve been well looked after.� Another patient commented, �I�m proud of the service they provide here, and that we can rely on people like them in the NHS."

Patients were able to express their views and were involved in making decisions about their care and treatment. People felt nursing and medical staff were "nice" and "friendly" and that they explained treatments to them. Care and treatment was planned and delivered in a way that ensured patient's safety and welfare.

There were effective systems in place to reduce the risk and spread of infection.

There were enough qualified, skilled and experienced staff to meet people�s needs.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.