- NHS mental health service
Osborne Court
All Inspections
During an assessment under our new approach
We assessed the service from 26 August 2025 to 28 August 2025. This was a routine assessment as the service had a historical rating as it had not been assessed for some time. The service was previously rated as “Wards for people with a learning disability” with a rating of good overall. The service has since changed their registration with Care Quality Commission as it was determined as part of our assessment that the service was incorrectly registered. The service was therefore assessed and reported on under an Adult Social Care framework.
Osborne Court is part of the Learning Disability integrated service within Herefordshire and Worcestershire Health and Care NHS Trust. The service is a purpose-built adult and children short breaks unit in Malvern, Worcestershire. offering respite care to families and carers who care and support individuals with a learning disability and complex health need. The service offers 5 places for adults and 5 places for children who require nursing care.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The model of care and setting maximised people’s access to the respite service and to local amenities which meant so people remained connected with social and community networks. Care was person-centred however people’s rights and safety were not always fully protected. Leaders of the service did not have full oversight of operational implementation to assure themselves that people using services were empowered and received quality and safe care.
The provider was in breach of regulation in relation to Regulation 11 Need for Consent, Regulation 12 Safe Care and Treatment, and Regulation 17 Good Governance.
We have asked the provider for an action plan in response to the concerns found at this assessment.
5 January 2012
During a routine inspection
Many of the people who used the service at Osborne Court were not able to tell us much about their experience at the service due to their condition. We pathway tracked the care of two people and looked at how their care was provided and managed.
We saw that staff at Osborne Court looked after people well and wrote down what help everyone needed. Staff said they were trained to help them understand how to meet people's needs and give the support they needed.
We saw that staff interacted with people who used the service in a friendly, courteous and respectful manner. Staff demonstrated they were aware of people's care and support needs.
We saw that people were very relaxed and at ease with staff and within the respite service environment.
It was evident from our observation of the staff team that they worked well together. Staff told us that they received support from the managers at the service.
We found that people who used the service at Osborne Court received effective, safe and appropriate care, treatment and support that met their needs.
We found that systems for assessing and monitoring the quality of the services provided were in place to make sure people were protected from the risk of inappropriate or unsafe care and treatment.
We found that some improvements were needed to care records to protect and make sure that peoples' safety and wellbeing was maintained at all times.