Withington Community Hospital

We had not previously rated this hospital for this provider. We rated it them as good because:

At this inspection we rated the services as good because:

• The service provided mandatory training in key skills to all staff and made sure most staff completed it.
• The service controlled infection risk well. Staff kept themselves, equipment and the premises clean. They used control measures to prevent the spread of infection.
• The service had enough staff with the right qualifications, skills, training and experience to keep people safe from avoidable harm and to provide the right care and treatment.
• The service provided care and treatment based on national guidance and evidence of its effectiveness.
• The service made sure staff were competent for their roles. The service followed best practice when prescribing, giving, recording and storing medicines. Patients received the right medication at the right dose at the right time.
• We observed positive, kind and caring interactions between staff and patients on the day units and some clinics.
• The service had systems for reporting, monitoring and learning from incidents. Staff we spoke with knew how to report incidents, learning was disseminated to learn from incidents and prevent recurrence.

However:

• We had concerns about the sexual health clinic held at the hospital. The department had limited space for patients which led to overcrowding.
• Although most staff cared for patients with compassion, we witnessed a lack of care shown to a vulnerable patient in the sexual health clinic.
• In outpatients, there was a lack of overall leadership with no one person with oversight of the entire building and all risks.