HMP YOI Rochester

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement for this key question. We found staff did not consistently treat people with kindness and respect.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff attitudes and behaviours when interacting with patients were mixed. Patients spoke positively and highly about some members of staff and told us they really went the extra mile to ensure they received good care. They told us they were friendly, responsive and sensitive. However, they also told us that a number of staff spoke to them in an undignified manner, were abrupt and at times disrespectful. This view was further supported by prison officers who confirmed some staff were caring and others spoke disrespectfully to them and to the patients. Inspectors observed positive interactions with most patients, although witnessed one member of staff speaking abruptly to a patient attending healthcare. This prompted the patient to respond negatively which further escalated the member of staff’s negative interaction with the patient.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.