Archived: Chippenham Community Hospital

14 December 2010

During a routine inspection

People said that Chippenham Hospital was clean, bright and nicely decorated. They appreciated that wards were less busy that those at larger acute hospitals which meant that the staff had more time to support them. Women staying on the maternity unit appreciated the patience and support of midwives with breastfeeding and a visitor to the minor injuries unit described reception staff as 'welcoming, cheerful and helpful'. A person staying on Beech Ward appreciated the time taken to assess his needs and design a programme of care which he described as 'all about me'. People said that meals were well cooked and nicely presented. Most people praised the staff, describing them as 'competent, caring and professional' however one person said that she had felt belittled by a member of staff and had not felt able to raise her concerns for fear of discrimination. Another person said she may feel able to complain but this depended on who was on duty. Few people knew how to seek support if they had concerns about their care or treatment.

See full summary of 14 December 2010 report See shortened summary of 14 December 2010 report