The Care Quality Commission

Archived: The Anchor Centre

Simon House, Bird Street, Coventry, West Midlands, CV1 5FX (024) 7652 7040

Provided and run by:
Coventry Teaching PCT

Important: This service is now managed by a different provider - see new profile

All Inspections

23 March 2012

During a routine inspection

We did not speak at length with people using the service, but we observed some brief interactions with people waiting for appointments. We were also part of a brief friendly exchange between them and staff. This showed that people using the service were on good terms with staff and felt comfortable with them to the extent of being able to joke with them.

We spoke with one professional who works with the service. They were able to confirm that the service respects, and does not judge, the people who use it. This, they felt, is at the core of them being able to help people. Comments on the service from this person included: 'clients feel absolutely respected', a really good package', and 'all here work together for the common good'.

Another agency we spoke with talked of the value and effectiveness of the service. They particularly valued the work of the outreach service.

One of the managers from the Primary Care Trust also attended during our visit. They were keen to learn more about the service offered at the Anchor Centre.