Archived: Angelcare (Rural) Limited

Angelcare Rural is a domiciliary care agency. It provides personal care for older adults living in their own homes, some of whom were living with age related frailties. At the time of the inspection 19 people were supported by Angelcare Rural. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe and were comfortable to speak with staff or management if they had any concerns. A relative told us, “It definitely feels that my family member is safe with carers.” Staff received safeguarding training and were knowledgeable on the prevention and reporting of abuse. People were supported safely with their medicines by staff who were trained to assist them. Staff followed good infection control practices to help protect people from the COVID-19 pandemic. Risks to people were assessed and managed, care plans guided staff to support people in a safe way.

People were supported by staff who knew them well. Staff completed an induction period which included working with senior staff and a dedicated mentor. One person told us, “They seem to be well trained. I am very lucky, seems to be same carers most of the time.” Staff sought people’s consent before supporting them. People’s nutritional and hydration needs were met where required. People were supported to access healthcare services when needed and staff worked closely with professionals to provide good outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were seen to be involved in the planning and reviews of their care.

People were supported by caring staff who respected their dignity and independence. Staff supported people to remain in control of their lives. One staff member told us, “I praise and encourage people. I give them the flannel if they can wash their face and hands and I’ll wash their back. We know them well and I try to work with them, not for them. It’s the approach.”

The registered manager sought feedback from people and staff. People and staff told us they felt comfortable to make suggestions or complaints. The management team visited people and made calls to check people were happy with the service. People and their relatives spoke positively regarding the running of the service. Comments included, “They are very good, I certainly don’t want to change.” And, “I think they are well managed.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 January 2021 and this is the first inspection.

Why we inspected

This is the first inspection for this newly registered service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.