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St Luke's Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 24 April 2021

About the service

St Luke’s Care Home is a residential care home providing personal and nursing care to 24 people aged 65 and over at the time of the inspection. The service can support up to 32 people.

People’s experience of using this service and what we found

Risks associated with people’s care were not always recorded consistently. Care plans were not always effectively audited. People received their prescribed medicines. However, there were some improvements required around the management of people’s medicines. There were areas of the environment which required work. However, there was a plan in place to resolve this.

Staff received safeguarding training. Safe recruitment practices were being followed. There were enough staff to meet people’s needs. Measures were in place to reduce the risk of infection to both people and staff. Accidents and incidents were monitored and reviewed by the provider.

The management team were complimented on how they managed the service. Staff felt supported in their role and could raise concerns where required. The provider was responsive, open and honest. The service worked in partnership with others to promote better outcomes for people.

Rating at last inspection

The last rating for this service was good (published 18 January 2019).

Why we inspected

The inspection was prompted in part due to concerns received about previous leadership and safeguarding concerns. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. However, we have found evidence that the provider needs to make improvements. Please see the Safe and Well-led sections of this full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 24 April 2021

The service was not always safe.

Details are in our safe findings below.

Effective

Updated 24 April 2021

Caring

Updated 24 April 2021

Responsive

Updated 24 April 2021

Well-led

Requires improvement

Updated 24 April 2021

The service was not always well-led.

Details are in our well-led findings below.