We carried out a review of the data available to us about Surecare Hillingdon on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Surecare Hillingdon, you can give feedback on this service.
Surecare Hillingdon is a domiciliary care service registered to provide personal care to people in their own homes, so that they can live in their own homes as independently as possible. The services they provide included personal care and housework. At the time of inspection, the service provided personal care to 13 people. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Systems were in place to protect people from abuse. These included safeguarding policies and appropriate training for staff.
Personalised risk assessments helped keep the person safe and supported their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Safe recruitment procedures were complied with. The suitability of staff was assessed before they were recruited to support people using the service.
Suitable infection control practices helped to prevent and control the spread of infections including COVID-19.
People received consistent care from regular care staff who had a good understanding of their care needs and preferences.
Care staff were punctual and stayed the agreed amount of time.
Quality checks monitored the care and support provided to people so that improvements to the service were made when deficiencies were found.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 4 June 2019)
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding. We undertook a focused inspection to review the key questions of safe and well-led only.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Surecare Hillingdon on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.