The Villas Care Homes Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always promote people’s independence, so people did not always knowtheir rights and have choice and control over their own care, treatment and wellbeing. We received feedback that there was a need for more structured, inclusive, and stimulating activities. For example, one relative shared that teaching life-skills could enhance a person’s autonomy. We observed minimal activities or opportunities for pursuing interests and hobbies for people who relied on staff support to do so. Records showed that activities were offered but sometimes refused. However, we could not see what activities had been offered, and if these were reflective of people’s interests and skills. Not all care records included people’s long-term aspirations and goals.

On the other hand, for those that were independently able, daily living skills such as cleaning and cooking were promoted, and access to the community was supported. Staff understood how to tailor the level of their support. One staff told us, “Some people here are independent, and do their own thing, others can refuse to do things they can, so it is about encouraging them to say come on I know you can do this.”

Some relative feedback confirmed some in-house activities such as colouring, and birthday parties did take place showing that people were valued and celebrated.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.