We carried out a review of the data available to us about Daytime Homecare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Daytime Homecare Limited, you can give feedback on this service.
People's experience of using this service and what we found
People received care and support that met their needs because staff had carried out initial assessments before they started using the service. Risks assessments were completed to ensure potential risks to people were identified and managed by staff. The provider's policies, such as adult safeguarding, ensured people were protected from abuse. The service had a robust staff recruitment system for checking staff were safe to work with people and had the necessary skills and training to provide personal care.
Staff felt supported by the registered manager and were happy to work at the service. The service had enough staff to support people.
Care plans were completed and reviewed regularly to ensure people received care and support that reflected their current needs. People's communication needs were detailed in their care plans and staff knew how to communicate with them. People’s equality characteristics were detailed in care plans. Staff treated people with respect and dignity. Staff promoted people’s independence, for example, people were able to self-administer their medicines, choose their food and make alternative arrangements with their social and leisure activities.
The service had various policies and systems such as complaints, recording and reviewing of incidents and accidents, and obtaining of feedback to ensure the views of stakeholders were listened to and helped improve the quality of the service. Staff worked in partnership with social and healthcare professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.