Hallam24 Bassetlaw

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Staff told us they were supported and encouraged to feedback changes to people’s needs or gaps in care planning. Where people needed staff to support them with specific high-risk needs, these had been assessed and documented. For example, where someone had a stoma in-situ risk assessments were in place to guide staff on how to monitor for the risk of infection.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. While people we spoke with did not or were not able to comment on evidence-based care and treatment, our assessment showed people received care in line with current best practice. There were clear processes in place for staff to seek assistance or guidance in an emergency, including equipment failure and for signs of people’s health deteriorating.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Although we did not receive any feedback from professionals who worked with the service, where they were involved in people’s care this was clearly recorded within people’s care plan and their advice and recommendations were clearly documented. This ensured people received effective care consistently.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Not everyone the provider supported needed support with health and wellbeing, but, where needed, care plans contained guidance for staff on how to promote this. For example, care plans detailed how to support people to reduce isolation and loneliness as well as how to support people to express feelings or concerns such as pain and discomfort.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People told us they and their loved ones, where appropriate, were encouraged to express their views and wishes about how they wanted their care to be delivered. One relative said, “I know I can talk through anything with staff if I’m concerned.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People consistently told us staff always sought their consent prior to support being given and confirmed they were involved in their care planning. Where people required information in a different format to help them understand and consent to care we saw evidence of personlised easy read documents being provided.