- Homecare service
Hallam24 Bassetlaw
Assessment report published 27 August 2025
Contents
Ratings
Our view of the service
Date of assessment: 20 August 2025. Hallam24 Bassetlaw is a domicilary care service providing support to people of any age including those living with dementia living in their own homes. At the time of the assessment, the service was supporting 43 people with their personal care needs. Hallam24 Bassetlaw was last rated good (published 29 June 2022).
People received safe care from a small team of consistent staff members who knew them well. Where people were supported with medicines, this was done safely and records, such as medicine administration records, accurately reflected the support people received. Care plans were person centred and detailed how people wished to be supported. Where people needed support with specific conditions and/or equipment, care plans contained clear guidance for staff on how to support people and actions to be taken in the event of an emergency.
Staff were recruited safely and received comprehensive training and development to support them within their role. Practical training such as medicines and manual handing were done in house by qualified staff members enabling the provider to refresh this training as needed, this included when new risks had been identified or when people needed new equipment. This ensured people received safe and effective care consistently.
Audits and quality monitoring processes implemented by the registered manager were effective at identifying issues, actions plans had been developed and where needed lessons learned had been shared with staff.
People's experience of this service
People and their relatives consistently told us they received safe care from staff. People praised the kindness and compassion of the staff who visited their homes. People were regularly asked for their feedback as part of ongoing care plan reviews as well as through methods such as annual questionnaires. Most people we spoke with said the provider was easy to contact and they were able to raise concerns and give feedback as needed. Where people had done this, they told us they had received a response from the management team to their satisfaction.