We carried out a review of the data available to us about Hallam24 Bassetlaw on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hallam24 Bassetlaw, you can give feedback on this service.
Hallam24 Bassetlaw is a domiciliary care agency providing personal care in people’s own homes. At the time of our inspection there were 19 people receiving personal care from Hallam24 Bassetlaw.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were kept safe by staff who were appropriately recruited, trained and guided to meet people’s needs and manage risks. People were supported with their medicines by staff who understood and were guided to administer in people’s preferred way. Staff wore personal protective equipment in line with current guidelines. People did not always receive their calls at the scheduled time, however calls were never missed or delayed more than one hour.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had their needs assessed from the moment they joined the service and care was delivered in line with current guidelines. Staff felt supported by the provider and received relevant training. Staff were able to meet peoples eating and drinking needs and were informed of people’s preferences.
People were supported by kind and caring staff who understood how to deliver care in a dignified and respectful way.
People’s care was planned in a personalised way and staff had very detailed guidance on hand to ensure they supported people in an individualised manner. People knew how to raise concerns and the provider ensured they addressed these appropriately.
The service was led by an organised management team who understood their duties and responsibilities. The provider’s vision and values involved both staff and people to ensure personalised and quality care was delivered.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.