The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Blue Ribbon Community Care (Central London)

Room T18 Hurlingham Studios, Ranelagh Gardens, London, SW6 3PA (020) 7736 9356

Provided and run by:
COE Care Ltd

All Inspections

25 July 2013

During a routine inspection

We spoke to the person who uses the service. They told us that they understood the care choices available to them and that they made all decisions about the help that they received. They said that the manager who undertakes these duties understood and supported their choices and preferences. The person said that they knew the manager well and had built a good relationship with them.

The manager protected the person's privacy and dignity and treated them with respect. For example, the person said she was 'a lovely, lovely person' and 'she does things the way I would do them.'

The person's needs were assessed and assistance was planned and delivered in line with their individual care plan. The person told us that their needs had been assessed when they first started receiving assistance and that these assessments had been repeated.

The person we spoke with had confidence in the skills of the manager. The person told us 'she knows what she's doing.'

The person told us they were able to give views about the service and felt listened to. They said they knew how to raise concerns if there were any but they had not felt the need to do so. They told us 'I am very grateful to Blue Ribbon and am very, very happy.'