Safer Staffing Solutions Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People were involved in their care planning and reviews. Where advice and guidance was provided by health and social care professionals this information was incorporated into people’s plans and followed by staff. A person told us, “I get involved in everything, planning and care.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider ensured advice given by professionals was recorded and followed. Where required, the provider undertook recordings of people’s health needs to support the health monitoring of people. A relative told us, “They [staff] regularly take [relatives] blood pressure and add this to a running sheet, it is helpful for the GP.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Feedback from staff was positive. Staff told us they enjoyed their roles and felt supported. The service utilised available training opportunities from healthcare professionals, for example staff had received training regarding the management of Percutaneous Endoscopic Gastrostomy (PEG) and followed the associated regime as provided by health partners. During the inspection the registered manager was observed seeking advice from and sharing information with professionals.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The provider supported people to access health and social care services when required. Records evidenced that when there was a change in people’s needs this information was promptly shared with professionals. A relative told us, “They report changes in [relatives] needs very quickly.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Regular governance and quality assurance checks were completed by the registered manager to ensure safe care delivery at an acceptable standard. Effective processes were in place to share updated information about people with staff so that care remained in line with people’s current needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People told us care was adapted to their wishes and staff understood the need to gain consent. A staff member told us, “When I enter a clients house, I ask how would they like to be supported, I know the people I support well, and they know me.”