Safer Staffing Solutions Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People and their relatives told us they were happy with the approach of staff. People told us, “I am very happy with Safer Staffing Solutions, they’re absolutely the best care providers I’ve had” and “The carers who have been have all been good.” The registered manager undertook spot checks of care to ensure the staff approach was kind and respectful.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People and their relatives were involved in creating care plans to ensure their preferences were documented and followed. Regular spot checks were undertaken to ensure people’s preferences were adhered to.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Records evidenced that people were supported in line with their preferences. When people required flexibility in their care, for example when they wanted to change the time of the care received, this was quickly arranged.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Where people’s needs changed, the provider ensured that plans were updated and staff changed their approach accordingly. Records evidenced that referrals were made to the appropriate health and social care professionals as required.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they were happy working at the service and felt supported. Staff told us, “I like working here, we help each other” and “I’m happy with the support I get form my manager.” Staff received training to support them to deliver safe and effective care.