Updated 6 January 2026
Date of assessment: 7 January to 16 January 2026. This service is a domiciliary care service providing personal care for people living in their own homes in the community. They provide support to people with a range of different needs including older people, people with dementia and people with physical disabilities. At the time of the assessment 5 people were using the service who were receiving the regulated activity of personal care. Not everyone who uses a domiciliary service receives personal care. CQC only inspects where people receive personal care.
We rated this service under our previous methodology in March 2023 where it was inspected and rated as good overall. At this assessment we reviewed all 5 key questions and rated the provider good overall.
Care records were completed in collaboration with people and their relatives. People felt included in decisions around their care. Care plans included person-centred details about people needs and included people’s areas of interest and history.
Staff received training to support them to do their jobs well. Staff felt supported in their roles and spoke positively about working for the service. Recruitment was completed safely with pre-employment checks taking place in line with current requirements.
Policies and processes were in place to keep people safe from harm. Staff were training in safeguarding and understood their role and responsibilities in relation to this. Records evidenced that people were asked feedback about their care and support regularly. Managers completed regular audits and governance of the service to ensure care was delivered safely and to identify and address issues quickly.