18 May 2023
During a routine inspection
Our rating of this location improved. We rated it as good because:
- The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed incidents well and learned lessons from them. Staff collected data and used it to improve the service.
- Staff provided good care and treatment, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients. Services were available seven days a week.
- Staff treated patients with compassion and kindness and ensured patients understood their care and treatment. They provided emotional support to patients, families and carers.
- The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
- Leaders ran services well using reliable information systems to monitor performance. Staff understood the service’s vision and values. Staff felt respected, supported and valued and were clear about their roles and accountabilities. Staff were committed to continually improving services.
However:
- Some policies were not detailed and/or did not contain specific guidance for staff.