We carried out a review of the data available to us about Eliona Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eliona Healthcare Limited, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 4 people were receiving support with personal care.
People’s experience of using this service and what we found
Staff recruitment needed to be strengthened to ensure all appropriate checks had been completed before staff commenced employment.
We have made a recommendation about improving recruitment procedures to ensure it is more robust.
People receiving care and support felt it was delivered safely by staff they felt safe with. Systems and processes were in place to support people’s safety. There was a consistent and stable staff team of 5 and people told us their care staff were reliable, punctual and they saw the same staff.
People received the support they required with their medicines. Staff worked consistently within the provider’s policy and procedure for infection prevention and control.
People had their needs assessed and reviewed as required. People’s health care needs were documented, and staff knew when to liaise with health care professionals as required. Staff had the experience, knowledge and training to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Feedback we received confirmed people were supported respectfully and with dignity, they had their independence promoted and were able to develop good relationships with staff members.
Complaints procedures were in place and staff told people how to use them. The provider's systems and processes monitored the quality of the service being provided. People’s views were sought through surveys, which were analysed and used to identify where improvements were needed.
The management team ensured that checks and audits were in place and used effectively to drive improvements. Staff were supported through ongoing monitoring and good communication. Staff felt well supported and valued. Information was shared with staff to support in the delivery of good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was Good (published 28 October 2017)
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Eliona Healthcare provides personal care to people living in their own home. There were three people receiving care from the service when we inspected. At the last inspection, in September 2015, the service was rated Good. At this inspection we found that the service remained Good.
The provider was also the registered manager at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People continued to receive safe care. There were enough staff to provide care and support to people to meet their needs safely and recruitment processes ensured that people were protected from being cared for by unsuitable staff. People were consistently protected from the risk of harm and received their prescribed medicines safely.
The care that people received continued to be effective. Staff had access to the support, supervision and training that they required to work effectively in their roles. People were supported to maintain good health and nutrition.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were involved in decisions about the way in which their care and support was provided.
People developed positive relationships with the staff who were caring, compassionate and treated people with respect, kindness and courtesy. People had personalised plans of care in place to enable staff to provide consistent care and support in line with people’s personal preferences. People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they may receive.
The provider delivered some of the care and support themselves so was able to monitor closely the quality and consistency of the service. They strived to look at ways of improving the service and ensured that they kept up to date with new guidance and practice.
This inspection took place on the 30 September 2015 and was announced. The service is registered to provide personal care to people in their own homes when they are unable to manage their own care. At the time of the inspection there one person using the service.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us that they felt safe in their own home. Staff understood the need to protect people from harm and abuse and knew what action they should take if they had any concerns. Staffing levels ensured that people received the support they required at the times they needed. We observed that on the day of our inspection there were sufficient staff to meet the needs of the people they were supporting. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.
Care records contained risk assessments to protect people from identified risks and help to keep them safe. They gave information for staff on the identified risk and informed staff on the measures to take to minimise any risks.
People were supported to take their medicines as prescribed. Records showed that medicines were obtained, stored, administered and disposed of safely. People were supported to maintain good health and had access to healthcare services when needed.
People were actively involved in decision about their care and support needs There were formal systems in place to assess people’s capacity for decision making under the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS). People felt safe and there were clear lines of reporting safeguarding concerns to appropriate agencies and staff were knowledgeable about safeguarding adults.
Care plans were in place detailing how people wished to be supported and people were involved in making decisions about their care. People participated in a range of activities both in their own home and in the community and received the support they needed to help them do this. People were able to choose where they spent their time and what they did.
Staff had good relationships with the people who they cared for. Complaints were appropriately investigated and action was taken to make improvements to the service when this was found to be necessary. The manager was accessible and made monthly visits to people using the service to monitor the quality of the service provided. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.