You are here

Inspection Summary

Overall summary & rating


Updated 15 June 2019

About the service: Oak Vale Gardens is a care home that was registered to provide personal and nursing care and accommodation, treatment of disease, disorder and injury and diagnostic and screening procedures for up to 18 people. It provides support to people who have a brain injury. At the time of the inspection there were 16 people living at the home.

People’s experience of using this service:

Oak Vale Gardens in a care home that supports people who have had a brain injury. It aims to support people for a period of two years or less and as such does not consider itself a long term home for people but a treatment centre. People are able to stay there until such a time as they have regained as many skills and independence as possible. If possible, people are supported to visit their family home whilst staying at Oak Vale Gardens or to actively look for a new long term home when ready to move on.

Some people told us that they liked living there and had seen an improvement in their independence and skills due to the treatment and support they had received. Other people could not communicate verbally with us, however their non-verbal communication showed that they felt relaxed and confident around all members of the staff team.

People were protected from abuse and the risk of harm. Staff understood their responsibilities for keeping people safe and reporting any concerns that arose. Risks for individuals were identified and action taken to minimise them. People got their medication on time and as prescribed.

Robust recruitment practices were followed to check staff were suitable to work with vulnerable people. Staff enjoyed working at the home and took pride in supporting people with their everyday lives and to regain skills. They understood their roles and responsibilities and had received training to help them support people safely in line with best practice guidance. There was enough staff available to provide the support people needed.

A multi-disciplinary team worked at Oak Vale Gardens. Staff also worked well with outside professionals in supporting people. Staff said they felt part of the wider team and it was clear from records that the team worked well with other professionals to gain the best outcomes for people living there.

Staff understood and respected people’s right to make decisions. Where people had their liberty legally restricted, every effort was made to support the person to take part in decision making. Staff were respectful when supporting people and skilled at changing their approach in accordance with people’s individual choices and communication styles.

A clear management structure and experienced registered manager provided good role models within the home and kept a focus on supporting people as individuals to continually improve the quality of their lives.

Rating at last inspection: Good (report published 4 November 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: ongoing monitoring;

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 15 June 2019

The service remained safe.

Details are in our Safe findings below.



Updated 15 June 2019

The service remained effective.

Details are in our Effective findings below



Updated 15 June 2019

The service remained caring.

Details are in our Caring findings below.



Updated 15 June 2019

The service remained responsive

Details are in our Responsive findings below.



Updated 15 June 2019

The service remained well-led

Details are in our Well-Led findings below.