We carried out a review of the data available to us about Whitelodge Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Whitelodge Care Home, you can give feedback on this service.
Whitelodge Care Home is a residential care home providing accommodation and personal care for up to 21 people. At the time of the inspection there were 18 people living at the home. There were communal lounges and dining areas. People also have access to a garden area.
People's experience of using this service and what we found
All staff understood their responsibility to keep people safe from harm. People were supported to take positive risks. Risks to people had been assessed with actions in place to help keep people safe. There was enough staff to safely provide care and support. Checks were carried out on staff before they started work to assess their suitability. Medicines were well managed, and people received their medicines as prescribed.
The service was effective in meeting people’s needs. Staff received regular supervision and support. The annual training programme equipped staff with essential skills and knowledge. Arrangements were made for people to see a GP and other healthcare professionals when they needed to do so. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.
Staff were caring, and people were treated with kindness and respect. Staff knew people well and understood how to communicate with them. People's privacy was respected, and their dignity and independence promoted. Staff had a good awareness of individuals' needs and treated people in a warm and respectful manner.
The home was responsive to people’s health and social needs. People’s care records were reflective of people's individual care needs and preferences. They were reviewed on a regular basis. People knew about the home's complaints procedures and knew how to make a complaint.
Staff were enthusiastic and happy in their work. They felt supported within their roles. Staff described working together as a team, they provided person-centred care and helped people to achieve their potential. Quality monitoring systems were in place, and the provider completed various audits to assist them in monitoring and helping them to identify how to improve people's experiences.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was taken over by another provider and registered with us on 16 December 2020. This is the first inspection.
Why we inspected
This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the home until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.