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Inspection Summary


Overall summary & rating

Good

Updated 1 October 2019

About the service

Seacroft Grange Care Village is a residential and nursing care home providing personal and nursing care to 86 people at the time of the inspection. The service can support up to 95 people.

The care home was split into six separate units or ‘communities’ for residential, dementia, nursing and working age adults.

People’s experience of using this service and what we found

People were supported to engage in a wide variety of activities which matched their interest and preferences, and wellbeing staff engaged in innovative projects with local organisations to ensure people’s wellbeing was monitored and improved. There were extensive links with the local community to ensure people were not socially isolated.

People said there were enough staff to meet their needs. Staff recruitment processes were robust, with sufficient background checks.

People received their medicines as prescribed. Staff received training and competency checks before administering medicines. Documentation, ordering and storage arrangements were appropriate.

The environment was clean and well maintained. Staff received training in preventing and controlling infection. The environment was designed to meet people’s needs.

Staff received the proper training and support to meet people’s needs. There was ongoing support through supervisions, one to one’s and spot checks.

People’s physical health and nutritional intake were monitored and recorded by staff. Where appropriate, staff supported people to access external health and social care agencies to ensure they were able to maintain a healthy lifestyle. People’s food choices and needs were taken into account and supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives said staff were kind, caring and compassionate. People’s diverse needs were taken into account and people were supported to have their needs met.

Staff understood how to protect and promote people’s privacy and dignity. People we spoke with said they were supported to maintain their independence, and have choice over their care.

People, their relatives and staff said the manager was open and supportive. The provider engaged with people, their relatives and staff to gather feedback on how the service was performing and make improvements.

There were a range of quality assurance checks and processes in place to monitor the service’s performance and make improvements. There were action plans where issues were found and they were followed up. There were regular staff meetings to ensure communication was positive and issues were identified and resolved in a timely way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 20 July 2018).

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 1 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 1 October 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 1 October 2019

The service was well-led.

Details are in our well-Led findings below.