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Routes Healthcare Sunderland

We have not inspected this service yet

CQC have not inspected this service yet

 
Registered on 30 November 2020

This service was registered by CQC on 30 November 2020. New services are assessed to check they are likely to be safe, effective, caring, responsive and well-led.

These assessments can include:
  • site visits
  • criminal record checks
  • interviews with key managers
  • a detailed review of how the service will be run

Follow-up inspections of new services are undertaken regularly following registration.

Who runs this service

Routes Healthcare Sunderland is run by Routes Healthcare (North) Limited

  • Miss Joanne Carr
  • Registered Manager
  • Miss Laura Mullineaux
  • Nominated individual

Type of service

Homecare agencies

Specialisms/services

Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairments, Substance misuse problems, Treatment of disease, disorder or injury, Caring for children (0 - 18yrs), Caring for adults over 65 yrs

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Inspection ratings

We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:

Green star Outstanding – the service is performing exceptionally well.
Green circle Good – the service is performing well and meeting our expectations.
Amber circle Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve.
Red circle Inadequate – the service is performing badly and we've taken enforcement action against the provider of the service.
Grey circle No rating/under appeal/rating suspended – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
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Ticks and crosses

We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.

Green tick There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
Grey cross The service must make improvements.
Red cross At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
More about services we haven't rated

 

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