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Care MK Ltd

Overall: Good read more about inspection ratings

Unit 8, The Farthing Enterprise Centre, 39 Farthing Grove, Netherfield, Milton Keynes, MK6 4JH 07787 874955

Provided and run by:
Care MK Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Care MK Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Care MK Ltd, you can give feedback on this service.

8 August 2022

During a routine inspection

About the service

Care MK is a domiciliary care agency and provides personal care to people living in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there was one person who had been using the service on a long-term basis and was receiving personal care.

People’s experience of using this service and what we found

People’s needs, and choices were assessed before they received a care package. The care plan we looked at lacked person-centred details and focused more on the person’s clinical needs rather than their individual, personal needs and wishes. However, this had not impacted on the person-centred care they received.

There were systems and processes in place to safeguard people from potential harm. Staff completed training about safeguarding and knew how to report abuse. Risks to people were assessed and measures were put in place to reduce them.

There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE) for staff. People received their medicines safely and as prescribed.

There were enough staff to meet the needs of people using the service and recruitment was ongoing, with all necessary recruitment checks carried out. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Where the provider took on the responsibility, people were supported with their medicines and to eat and drink enough to meet their dietary needs. There were systems in place and staff had been trained in the safe administration of medicines if they needed to support people with their medication.

People were supported to live healthier lives and staff helped them to access healthcare services when required. We saw the service worked closely with healthcare professionals to ensure good outcomes for people.

People and their relatives told us they were treated with kindness and compassion; their privacy was respected, and their independence was promoted.

People knew how to make a complaint or raise a concern. Quality assurance systems identified any areas that needed further development. Staff told us they enjoyed working for the service and they felt well supported.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 17 November 2020 and this is the first inspection.

Why we inspected

This was a planned inspection following registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an inspection using remote technology. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.